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Annmarie Stockinger

Director, CX Enterprise Data & Analytics at Zendesk

Data and analytics leader Annmarie Stockinger, blends experimentation, customer insight, and product thinking to drive measurable outcomes. She's known for building high-impact teams, scaling analytics capabilities, and turning complex data into decisions that shape growth and experience.

Talks about

Annmarie discusses how analytics, AI, and customer data intersect to drive better decisions, focusing on experimentation, evolving BI models, data trust, and how teams adapt metrics, governance, and strategy in AI-driven environments.

data leadership
data analytics
business strategy
customer experience
data science
Get to know them!

Meet ๐€๐ง๐ง๐ฆ๐š๐ซ๐ข๐ž ๐’๐ญ๐จ๐œ๐ค๐ข๐ง๐ ๐ž๐ซ: A strategic powerhouse in Product-Led Growth (PLG) and enterprise analytics, currently steering the post-sales data strategy as the ๐ƒ๐ข๐ซ๐ž๐œ๐ญ๐จ๐ซ ๐จ๐Ÿ ๐‚๐— ๐„๐ง๐ญ๐ž๐ซ๐ฉ๐ซ๐ข๐ฌ๐ž ๐ƒ๐š๐ญ๐š & ๐€๐ง๐š๐ฅ๐ฒ๐ญ๐ข๐œ๐ฌ at Zendesk.

With over a decade of expertise, Annmarie specialises in bridging the gap between sophisticated machine learning and boardroom strategy, having refined the โ€œ๐ˆ๐๐ž๐š๐ฅ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซโ€ logic for industry leaders like MURAL and Vimeo.
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๐ŸŽฏ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐†๐ซ๐จ๐ฐ๐ญ๐ก ๐€๐ซ๐œ๐ก๐ข๐ญ๐ž๐œ๐ญ๐ฎ๐ซ๐ž: Annmarieโ€™s core competence lies in the science of the ๐ˆ๐๐ž๐š๐ฅ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐๐ซ๐จ๐Ÿ๐ข๐ฅ๐ž (๐ˆ๐‚๐). She architects the frameworks that define high-value acquisition rather than just tracking clicks. At MURAL, her ๐ฆ๐š๐œ๐ก๐ข๐ง๐ž-๐ฅ๐ž๐š๐ซ๐ง๐ข๐ง๐ -๐๐ซ๐ข๐ฏ๐ž๐ง ๐ฅ๐ž๐š๐ ๐ฌ๐œ๐จ๐ซ๐ข๐ง๐  ๐ฆ๐จ๐๐ž๐ฅ๐ฌ ๐ฌ๐ž๐ซ๐ฏ๐ž๐ ๐š๐ฌ ๐ญ๐ก๐ž ๐Ÿ๐จ๐ฎ๐ง๐๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฅ๐จ๐ ๐ข๐œ ๐ญ๐ก๐š๐ญ ๐ซ๐ž๐œ๐š๐ฅ๐ข๐›๐ซ๐š๐ญ๐ž๐ ๐ญ๐ก๐ž ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ฒโ€™๐ฌ ๐ž๐ง๐ญ๐ข๐ซ๐ž ๐ ๐ฅ๐จ๐›๐š๐ฅ ๐Ÿ๐ข๐ฌ๐œ๐š๐ฅ ๐ฌ๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ, ensuring Sales and Marketing efforts were aligned with long-term account value.
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๐Ÿ”„ ๐๐จ๐ฌ๐ญ-๐’๐š๐ฅ๐ž๐ฌ ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง: At Zendesk, Annmarie has transformed post-sales analytics into a proactive engine for customer adoption. By championing modern data transformation capabilities, she ensures that insights are a driver for growth rather than a reactive report. Her focus on building robust KPI frameworks turns complex customer behaviors into actionable roadmaps that move the needle on retention for managed accounts.
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๐Ÿ’ก ๐“๐ก๐จ๐ฎ๐ ๐ก๐ญ-๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐š๐ง๐ ๐Œ๐ž๐ง๐ญ๐จ๐ซ๐ฌ๐ก๐ข๐ฉ: Beyond her executive roles, Annmarie is a veteran of "hyper-growth" environments who has successfully scaled high-performance data science teams while optimising operational costs. She is a vocal advocate for ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐๐ฎ๐š๐ฅ๐ข๐Ÿ๐ข๐ž๐ ๐‹๐ž๐š๐ (๐๐๐‹) ๐Ÿ๐ซ๐š๐ฆ๐ž๐ฐ๐จ๐ซ๐ค๐ฌ and frequently shares her expertise on scaling data operations within the SaaS ecosystem, empowering the next generation of data practitioners to drive business impact.
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๐ŸŒ ๐‚๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ ๐š๐ง๐ ๐’๐จ๐œ๐ข๐š๐ฅ ๐ˆ๐ฆ๐ฉ๐š๐œ๐ญ: Annmarieโ€™s approach to data is rooted in real-world problem-solving. As a co-founder of the award-winning GoSafely initiative she pioneered the use of predictive tools to enhance campus safety. This entrepreneurial grit defines her professional persona: she builds data systems that are as operationally robust as they are socially impactful.

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Highlights

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